About ilutechnologies
ilutechnologies Pvt Ltd is at the forefront of modern digital solutions, providing cutting-edge web technologies, cloud solutions, and AI-driven innovations. Join our mission to empower businesses with scalable, efficient, and sustainable technical solutions.
Role Overview
ilutechnologies Pvt Ltd is hiring a Customer Support Specialist to assist clients with inquiries and technical challenges. You will be the voice of the company, ensuring client satisfaction and retention.
Responsibilities
- Respond to customer inquiries through email, chat, and phone.
- Troubleshoot and resolve customer issues effectively.
- Provide guidance and training on company products and services.
- Maintain accurate records of interactions.
- Escalate unresolved issues to the appropriate technical teams.
Must Have
- Strong communication and interpersonal skills.
- Ability to handle customer concerns with patience and professionalism.
- Familiarity with ERP systems and web applications is a plus.
- Previous experience in a customer support role is preferred.
Nice to have
- Experience with helpdesk tools
- Multilingual skills for international support.
- Technical troubleshooting experience.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.